Scotty: The Master of Expectation Management in the 23rd Century
I have been spending a considerable amount of time aboard the original USS Enterprise lately. While it is easy to get charmed by Captain Kirk’s chaotic charisma or Spock’s cold logic, the truth needs to be said. The real genius of that ship does not wear gold or blue. He wears red and has a questionable Scottish accent.
I am talking about Montgomery “Scotty” Scott.

Many look at the Chief Engineer and see comic relief or a man who enjoys complaining that “the engines cannot take it” a little too much. They are wrong. Scotty is the only adult in the room. He is the greatest practitioner of the lost art of Expectation Management.
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